Frequently asked questions
Answers about billing, the InterServer VPS trial and refund terms, provisioning, upgrades, IP addresses, backups, managed support, operating systems and control panels.
Billing
- How is InterServer VPS billed?
- InterServer VPS is billed monthly only. There is no quarterly or annual billing. The monthly price is the slice count multiplied by the rate of the platform: $3 per slice on Linux and Storage, $5 per slice on Windows.
- Does prepaid credit change the price?
- No. Prepaid credit does not change the monthly rate. Credit can be added in advance and is applied automatically to later invoices.
- Can a VPS be canceled at any time?
- Yes. A VPS can be canceled from the account at any time.
Trial and refunds
- Is there a trial period?
- No. InterServer VPS has no trial period.
- Is there a money-back guarantee?
- No. InterServer VPS has no money-back guarantee. A VPS can be canceled from the account at any time.
Provisioning
- How long does provisioning take?
- Usually about 15 minutes. Provisioning starts after payment approval. Windows and specialized templates may take longer.
- How soon is a Windows VPS ready?
- Usually within 20 minutes. A Windows VPS is usually ready within 20 minutes after the order is accepted.
- What can be done from the control panel?
- A VPS can be started, stopped, rebooted and reinstalled from the control panel. A reinstall replaces the contents of the server.
Upgrades
- Can slices be added later?
- Yes. Slices can be added at any time. The monthly price increases by the rate for each slice added.
IP addresses
- How many IP addresses does a VPS include?
- One. Every VPS includes one public IP address, statically assigned.
- Can more IP addresses be added?
- Yes, up to five. Additional addresses can be added where the need is justified, at $3 per address per month.
Backups
- Are backups included?
- No. Backups are not included automatically. Independent backups are configured by the account holder, with at least one copy kept outside the VPS. A separate remote backup storage service is available.
Managed support
- When is managed support included?
- With 8 slices or more. Managed support is included with a VPS of 8 slices or more.
- What does managed support cover?
- Eligible server-level issues. These are service failures, databases, supported control panels, operating system issues and common performance issues.
- What is outside managed support?
- Work on third-party applications, custom code and user data. Installation and configuration of third-party applications, plugins, themes, custom code, vendor licensing, user data and integrations are not covered.
- How is support reached?
- By ticket, phone or live chat. Support is available every day of the year.
Systems and control panels
- Which operating systems are available?
- Linux distributions, FreeBSD and Windows Server. The published templates include Debian, CentOS, Ubuntu, AlmaLinux, Arch Linux, Fedora, openSUSE, SUSE, Slackware, Gentoo Linux, Funtoo, Scientific Linux, CERN Linux, ALT Linux, Openwall, FreeBSD and Windows Server. Templates can change; the order flow shows the templates currently offered.
- Which control panels are available?
- Webuzo, DirectAdmin, cPanel and Plesk. A license is ordered separately in the account, after the VPS is ordered. A DirectAdmin personal license starts at $3.75 per month for 2 accounts and 20 domains. cPanel is priced by the number of accounts.
- What can Webuzo install?
- Applications by one-click installation. These include WordPress, Magento, Joomla, PrestaShop and Drupal.
Configure an InterServer VPS
Select a platform and a slice count to read cores, memory, storage, transfer and the monthly price.